FAQ
Q- How much is shipping?
A- We Offer FREE Express Delivery: To USA & CANADA Only
Q- How long does shipping takes?
A- All orders are shipped within 1-3 business days
Shipping: U.S. & CANADA orders will deliver within 3-7 days
Q- Where is my order?
A- Contact us at info@rivvee.com with your full name and mailing address, and confirmation number.
Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
Q - I've lost my tracking number. What can I do?
A: Simply contact us at hello@YOURSITE.com with your full name and mailing address, and we will resend your confirmation number.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- How can I cancel my order?
A- You must contact us within 12 hours.
-We cannot cancel your order once it has already been shipped.
Q - What is your return policy?
A: Please see our refund and Return Policy.
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@rivvee.com